6.9.2 - All of a sudden Status Down
Kesshin
I am using ServersCheck 6.9.2 and it has been functioning fine now for several years.
About a week ago, we discovered that the statuses on the Dashboard view are not correct. After tinkering around with the serverscheck.conf file and .dat files, all of our systems just show a status of DOWN now.
I have tried reinserting the original copies of the .conf files but still get the same result. Also, the ServersCheck Monitoring Service seems to just stop after 5 to 10 minutes. We have tried rebooting the ServersCheck server as well.
The windows event log does not show any errors or warnings - but around the time that the problem started, the following information events started to generate:
Source: ServersCheck Configuration
Event ID: 1
The description for Event ID ( 1 ) in Source ( ServersCheck Configuration ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [0] .
Source: DrWatson
Event ID: 4097
The application, C:Program FilesServersCheckmonitoring_rule.exe, generated an application error The error occurred on 06/18/2008 @ 20:39:33.445 The exception generated was c0000005 at address 77BD8173 (MSVCRT!memmove)
The dump from DrWatson shows:
*----> State Dump for Thread Id 0x14d8 <----*
eax=012a8041 ebx=003f73ac ecx=00000010 edx=00000001 esi=012a8000 edi=012a76c0
eip=77bd8173 esp=0012f7ec ebp=0012f7f4 iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000212
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSsystem32MSVCRT.dll -
function: MSVCRT!memmove
77bd8154 3bfe cmp edi,esi
77bd8156 7608 jbe MSVCRT!memmove+0x20 (77bd8160)
77bd8158 3bf8 cmp edi,eax
77bd815a 0f827c010000 jb MSVCRT!memmove+0x19c (77bd82dc)
77bd8160 f7c703000000 test edi,0x3
77bd8166 7514 jnz MSVCRT!memmove+0x3c (77bd817c)
77bd8168 c1e902 shr ecx,0x2
77bd816b 83e203 and edx,0x3
77bd816e 83f908 cmp ecx,0x8
77bd8171 7229 jb MSVCRT!memmove+0x5c (77bd819c)
FAULT ->77bd8173 f3a5 rep movsd ds:012a8000=???????? es:012a76c0=00000000
77bd8175 ff24958c82bd77 jmp dword ptr [MSVCRT!memmove+0x14c (77bd828c)+edx*4]
77bd817c 8bc7 mov eax,edi
77bd817e ba03000000 mov edx,0x3
77bd8183 83e904 sub ecx,0x4
77bd8186 720c jb MSVCRT!memmove+0x54 (77bd8194)
77bd8188 83e003 and eax,0x3
77bd818b 03c8 add ecx,eax
77bd818d ff2485a081bd77 jmp dword ptr [MSVCRT!memmove+0x60 (77bd81a0)+eax*4]
77bd8194 ff248d9c82bd77 jmp dword ptr [MSVCRT!memmove+0x15c (77bd829c)+ecx*4]
77bd819b 90 nop
*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:Program FilesServersCheckperl58.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:Program FilesServersCheckperl58.dll -
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f7f4 28063583 012a75bc 012a7efc 00000145 MSVCRT!memmove+0x33
0012f814 2801fdf3 012a771c 00000000 012a7efc perl58!Perl_sv_catpvn_flags+0x73
0012f86c 28020cca 00e07a54 00e07a6c 28019f68 perl58!Perl_newSVREF+0xb0e
0012f894 28028b31 003f73ac 000000cb 00000000 perl58!Perl_dirp_dup+0x2fd
00000000 00000000 00000000 00000000 00000000 perl58!Perl_Gthreadhook_ptr+0x8ed
*----> Raw Stack Dump <----*
000000000012f7ec 64 0b e0 00 45 01 00 00 - 14 f8 12 00 83 35 06 28 d...E........5.(
000000000012f7fc bc 75 2a 01 fc 7e 2a 01 - 45 01 00 00 90 7a e0 00 .u*..~*.E....z..
000000000012f80c ac 73 3f 00 94 7a e0 00 - 6c f8 12 00 f3 fd 01 28 .s?..z..l......(
000000000012f81c 1c 77 2a 01 00 00 00 00 - fc 7e 2a 01 45 01 00 00 .w*......~*.E...
000000000012f82c 02 00 00 00 2c 03 00 00 - 6c 7a e0 00 ac 73 3f 00 ....,...lz...s?.
000000000012f83c 60 00 00 00 0d 00 00 00 - 00 00 00 00 64 0b e0 00 `...........d...
000000000012f84c 00 00 00 00 45 01 00 00 - 7d a1 01 28 2c 03 00 00 ....E...}..(,...
000000000012f85c fc 7e 2a 01 cb 00 00 00 - 0e 00 00 00 01 00 00 00 .~*.............
000000000012f86c 94 f8 12 00 ca 0c 02 28 - 54 7a e0 00 6c 7a e0 00 .......(Tz..lz..
000000000012f87c 68 9f 01 28 ac 73 3f 00 - 6c 7a e0 00 4c 03 d6 00 h..(.s?.lz..L...
000000000012f88c ac 73 3f 00 2a 01 00 00 - 00 00 00 00 31 8b 02 28 .s?.*.......1..(
000000000012f89c ac 73 3f 00 cb 00 00 00 - 00 00 00 00 90 7a e0 00 .s?..........z..
000000000012f8ac 10 78 3f 00 ac 73 3f 00 - fc f8 12 00 d4 7d 3f 00 .x?..s?......}?.
000000000012f8bc 2c 99 29 01 04 03 d6 00 - 2c 01 00 00 9c 9b 29 01 ,.).....,.....).
000000000012f8cc ac 00 00 00 00 00 00 00 - 04 00 00 00 04 00 00 00 ................
000000000012f8dc 3c 03 d6 00 88 85 03 28 - 50 99 29 01 00 00 00 00 <......(P.).....
000000000012f8ec ac 73 3f 00 00 00 00 00 - 90 96 df 00 78 09 9c 00 .s?.........x...
000000000012f8fc 44 f9 12 00 5e 9a 03 28 - b0 02 9c 00 00 00 00 00 D...^..(........
000000000012f90c 00 00 00 00 00 00 00 00 - ac 73 3f 00 01 00 00 00 .........s?.....
000000000012f91c 5f 3c 28 65 76 61 6c 20 - 37 32 29 00 01 00 00 00 _<(eval 72).....
I also tried the debugging the monitoring_manager.exe - I am not sure what I am looking for but I see many entries like these:
# M Wed Jun 25 12:21:47 2008 - 1167953960PERFCOUNT: 1167953960 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:48 2008 - 1169785732URL: 1169785732 (URL check) databases required for graphing already exist?
# M Wed Jun 25 12:21:49 2008 - 1170669045URL: 1170669045 (URL check) databases required for graphing already exist?
# M Wed Jun 25 12:21:50 2008 - 1171014656PERFCOUNT: 1171014656 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:51 2008 - 1171014981PERFCOUNT: 1171014981 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:52 2008 - 1171015901PERFCOUNT: 1171015901 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:53 2008 - 1171016127PERFCOUNT: 1171016127 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:54 2008 - 1171016346PERFCOUNT: 1171016346 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:55 2008 - 1171016535PERFCOUNT: 1171016535 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:56 2008 - 1171017132PERFCOUNT: 1171017132 (PERFCOUNT check) databases required for graphing already exist?
Other than starting from scratch, any ideas on how to fix this?
Thank you in advance for your time.
About a week ago, we discovered that the statuses on the Dashboard view are not correct. After tinkering around with the serverscheck.conf file and .dat files, all of our systems just show a status of DOWN now.
I have tried reinserting the original copies of the .conf files but still get the same result. Also, the ServersCheck Monitoring Service seems to just stop after 5 to 10 minutes. We have tried rebooting the ServersCheck server as well.
The windows event log does not show any errors or warnings - but around the time that the problem started, the following information events started to generate:
Source: ServersCheck Configuration
Event ID: 1
The description for Event ID ( 1 ) in Source ( ServersCheck Configuration ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [0] .
Source: DrWatson
Event ID: 4097
The application, C:Program FilesServersCheckmonitoring_rule.exe, generated an application error The error occurred on 06/18/2008 @ 20:39:33.445 The exception generated was c0000005 at address 77BD8173 (MSVCRT!memmove)
The dump from DrWatson shows:
*----> State Dump for Thread Id 0x14d8 <----*
eax=012a8041 ebx=003f73ac ecx=00000010 edx=00000001 esi=012a8000 edi=012a76c0
eip=77bd8173 esp=0012f7ec ebp=0012f7f4 iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000212
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSsystem32MSVCRT.dll -
function: MSVCRT!memmove
77bd8154 3bfe cmp edi,esi
77bd8156 7608 jbe MSVCRT!memmove+0x20 (77bd8160)
77bd8158 3bf8 cmp edi,eax
77bd815a 0f827c010000 jb MSVCRT!memmove+0x19c (77bd82dc)
77bd8160 f7c703000000 test edi,0x3
77bd8166 7514 jnz MSVCRT!memmove+0x3c (77bd817c)
77bd8168 c1e902 shr ecx,0x2
77bd816b 83e203 and edx,0x3
77bd816e 83f908 cmp ecx,0x8
77bd8171 7229 jb MSVCRT!memmove+0x5c (77bd819c)
FAULT ->77bd8173 f3a5 rep movsd ds:012a8000=???????? es:012a76c0=00000000
77bd8175 ff24958c82bd77 jmp dword ptr [MSVCRT!memmove+0x14c (77bd828c)+edx*4]
77bd817c 8bc7 mov eax,edi
77bd817e ba03000000 mov edx,0x3
77bd8183 83e904 sub ecx,0x4
77bd8186 720c jb MSVCRT!memmove+0x54 (77bd8194)
77bd8188 83e003 and eax,0x3
77bd818b 03c8 add ecx,eax
77bd818d ff2485a081bd77 jmp dword ptr [MSVCRT!memmove+0x60 (77bd81a0)+eax*4]
77bd8194 ff248d9c82bd77 jmp dword ptr [MSVCRT!memmove+0x15c (77bd829c)+ecx*4]
77bd819b 90 nop
*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:Program FilesServersCheckperl58.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:Program FilesServersCheckperl58.dll -
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f7f4 28063583 012a75bc 012a7efc 00000145 MSVCRT!memmove+0x33
0012f814 2801fdf3 012a771c 00000000 012a7efc perl58!Perl_sv_catpvn_flags+0x73
0012f86c 28020cca 00e07a54 00e07a6c 28019f68 perl58!Perl_newSVREF+0xb0e
0012f894 28028b31 003f73ac 000000cb 00000000 perl58!Perl_dirp_dup+0x2fd
00000000 00000000 00000000 00000000 00000000 perl58!Perl_Gthreadhook_ptr+0x8ed
*----> Raw Stack Dump <----*
000000000012f7ec 64 0b e0 00 45 01 00 00 - 14 f8 12 00 83 35 06 28 d...E........5.(
000000000012f7fc bc 75 2a 01 fc 7e 2a 01 - 45 01 00 00 90 7a e0 00 .u*..~*.E....z..
000000000012f80c ac 73 3f 00 94 7a e0 00 - 6c f8 12 00 f3 fd 01 28 .s?..z..l......(
000000000012f81c 1c 77 2a 01 00 00 00 00 - fc 7e 2a 01 45 01 00 00 .w*......~*.E...
000000000012f82c 02 00 00 00 2c 03 00 00 - 6c 7a e0 00 ac 73 3f 00 ....,...lz...s?.
000000000012f83c 60 00 00 00 0d 00 00 00 - 00 00 00 00 64 0b e0 00 `...........d...
000000000012f84c 00 00 00 00 45 01 00 00 - 7d a1 01 28 2c 03 00 00 ....E...}..(,...
000000000012f85c fc 7e 2a 01 cb 00 00 00 - 0e 00 00 00 01 00 00 00 .~*.............
000000000012f86c 94 f8 12 00 ca 0c 02 28 - 54 7a e0 00 6c 7a e0 00 .......(Tz..lz..
000000000012f87c 68 9f 01 28 ac 73 3f 00 - 6c 7a e0 00 4c 03 d6 00 h..(.s?.lz..L...
000000000012f88c ac 73 3f 00 2a 01 00 00 - 00 00 00 00 31 8b 02 28 .s?.*.......1..(
000000000012f89c ac 73 3f 00 cb 00 00 00 - 00 00 00 00 90 7a e0 00 .s?..........z..
000000000012f8ac 10 78 3f 00 ac 73 3f 00 - fc f8 12 00 d4 7d 3f 00 .x?..s?......}?.
000000000012f8bc 2c 99 29 01 04 03 d6 00 - 2c 01 00 00 9c 9b 29 01 ,.).....,.....).
000000000012f8cc ac 00 00 00 00 00 00 00 - 04 00 00 00 04 00 00 00 ................
000000000012f8dc 3c 03 d6 00 88 85 03 28 - 50 99 29 01 00 00 00 00 <......(P.).....
000000000012f8ec ac 73 3f 00 00 00 00 00 - 90 96 df 00 78 09 9c 00 .s?.........x...
000000000012f8fc 44 f9 12 00 5e 9a 03 28 - b0 02 9c 00 00 00 00 00 D...^..(........
000000000012f90c 00 00 00 00 00 00 00 00 - ac 73 3f 00 01 00 00 00 .........s?.....
000000000012f91c 5f 3c 28 65 76 61 6c 20 - 37 32 29 00 01 00 00 00 _<(eval 72).....
I also tried the debugging the monitoring_manager.exe - I am not sure what I am looking for but I see many entries like these:
# M Wed Jun 25 12:21:47 2008 - 1167953960PERFCOUNT: 1167953960 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:48 2008 - 1169785732URL: 1169785732 (URL check) databases required for graphing already exist?
# M Wed Jun 25 12:21:49 2008 - 1170669045URL: 1170669045 (URL check) databases required for graphing already exist?
# M Wed Jun 25 12:21:50 2008 - 1171014656PERFCOUNT: 1171014656 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:51 2008 - 1171014981PERFCOUNT: 1171014981 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:52 2008 - 1171015901PERFCOUNT: 1171015901 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:53 2008 - 1171016127PERFCOUNT: 1171016127 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:54 2008 - 1171016346PERFCOUNT: 1171016346 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:55 2008 - 1171016535PERFCOUNT: 1171016535 (PERFCOUNT check) databases required for graphing already exist?
# M Wed Jun 25 12:21:56 2008 - 1171017132PERFCOUNT: 1171017132 (PERFCOUNT check) databases required for graphing already exist?
Other than starting from scratch, any ideas on how to fix this?
Thank you in advance for your time.
This discussion has been closed.
Comments
Maybe you have installed software on the system that conflicts with ServersCheck or that did overwrite some settings.
We had 2 weeks ago the issue of a false positive with AVG's Antivirus software that did remove the s-server.exe
I would recommend reinstalling the software if you still have the installer.
6.9.2 is an old release and since then many changes have been made. It is no longer supported.
You might want to check against the 7.11 trial version to see if that works fine on your system if the reinstall of the 6.9.2 does not work. Keep in mind that you will need a new license file or need to purchase an upgrade license if you want to keep on using 7.11
Actually, we tried creating a new VM and then reinstalling 6.9.2 from the original installer. We are also not using AVG.
We will try 7.11 but it is unfortunate as we really would like to avoid paying full price for an upgrade since the version we were using worked fine.
Anyway, thank you again for your time and assistance.
If the software stops all the sudden, then something must have changed on the platform. Typically these are:
- Windows updates
- other software installed causing conflict
We can't provide support for out of support versions as issues that one faces may have been resolved since then and if we bring out a fix then this will always be for the most current release.