Timeout - Temperature Sensor

nrenounrenou
edited February 2008 in InfraSensing Sensors
Hi



Just received temperature sensor today.

Receiving a "Timeout" error with a temperature sensor on DS220.

Windows XP Pro + SP2

Serverscheck Sensor+ 7.9.0

.Net Framework 1.1

Sensor on port 3001



OK to ping

Impossible to telnet --> ?





Thanks.

Comments

  • AdministratorAdministrator
    What are the exact settings of the DS202 (assuming you configured as per manual instructions)? Is the DS202 configured using Tibbo's tool? (Pages 3-5 of manual)



    Most common error is that port speed is not set to 1200 bps but to a higher value.



    Also run the sensor in debug mode:http://kb.serverscheck.com/index.php?page=index_v2&id=40&c=8



    but with following command

    sensor_check -L log.txt -C TCP X.X.X.X:3001



    where X.X.X.X is the IP address
  • nrenounrenou
    Hi,



    Thanks for quick replying !

    I tried this but the only return in this log is :

    Timeout has occured



    (ping is still OK)



    Is used the Tibbo tool.

    Config is :

    [main]

    DH=1

    PN=3001

    DD=0

    LI=1.0.0.2

    LP=6450

    AR=0

    PP=0

    GI=10.33.2.100

    NM=255.255.128.0

    CT=2

    TP=1

    BU=0

    TL=0

    IB=0

    DL=0

    RM=0

    SF=0

    CM=1

    DI=1.0.0.2

    DP=1001

    ND=0

    SI=2

    FC=0

    DT=0

    DS=0

    BR=0

    PR=0

    BB=1

    SE=0

    EC=1

    RC=0

    OP=0

    NB=0

    ML=255

    MD=1

    SA=1

    F1=0

    S1=0

    U1=0

    E1=0

    P1=0



    Any idea ?



    Thanks
  • AdministratorAdministrator
    Settings seem correct.



    Is there any firewall between the software and the sensor?
  • nrenounrenou
    No.

    Nothing on the LAN.

    My firewall is disabled.


  • AdministratorAdministrator
    We did a test with your config loaded into a Tibbo and it replied fine.



    Check if the device answers on port 3001. You can do that by using the ServersCheck Monitoring Software trial edition and creating a TCP rule



    In your config you have DHCP defined. Beware that IP address might change and that you will need to change the settings in the software when it does.
  • nrenounrenou
    With the Trial edition :

    - TCP check on port 3001 --> OK

    - Temperature rule, Test of parameters --> Not OK (Timeout has occured)



    Telnet on port 3001 --> Still Not OK




  • AdministratorAdministrator
    There might be a defect in the sensor which we can never exclude although each sensor is manually tested prior to shipping.



    Please contact our sales department for a product replacement: [email protected]
This discussion has been closed.