Email alerts showing /n

Hello



We have version 7.5.3 Starter Edition.



When we have gone to either create individual Alert messages or to edit the Outgoing SMTP Service Message, the information looks OK.



However, when the email reaches the Monitoring account, all returns have been replaced with /n resulting into a garbled message.



Any ideas?

This has been fixed in later versions (see release notes).



Upgrade to 7.8.6 (if you have a support agreement)

Hello again



I have upgraded to version 7.8.6, however I still get the /n instead of a Carriage return.



Have I missed something?

Plus run the s-alerts in debug mode, simulate an error and reply with the output

http://kb.serverscheck.com/index.php?page=index_v2&id=42&c=6

Message that was displayed in the s-debug CMD window is below.



Net::SMTP_auth=GLOB(0x23a2550)<<< 334 VXNlcm5hbWU6

Net::SMTP_auth=GLOB(0x23a2550)>>> aGVscGRlc2s=

Net::SMTP_auth=GLOB(0x23a2550)<<< 334 UGFzc3dvcmQ6

Net::SMTP_auth=GLOB(0x23a2550)>>> aGVscGRlc2s=

Net::SMTP_auth=GLOB(0x23a2550)<<< 235 2.7.0 Authentication successful.

Net::SMTP_auth=GLOB(0x23a2550)>>> MAIL FROM:<[email protected]>

Net::SMTP_auth=GLOB(0x23a2550)<<< 250 2.1.0 [email protected] OK

Net::SMTP_auth=GLOB(0x23a2550)>>> RCPT TO:<[email protected]>

Net::SMTP_auth=GLOB(0x23a2550)<<< 250 2.1.5 [email protected]

Net::SMTP_auth=GLOB(0x23a2550)>>> DATA

Net::SMTP_auth=GLOB(0x23a2550)<<< 354 Start mail input; end with <CRLF>.<CRLF>

Net::SMTP_auth=GLOB(0x23a2550)>>> To: [email protected]

Net::SMTP_auth=GLOB(0x23a2550)>>> From: [email protected]

Net::SMTP_auth=GLOB(0x23a2550)>>> X-Priority: 1

Net::SMTP_auth=GLOB(0x23a2550)>>> Priority: Urgent

Net::SMTP_auth=GLOB(0x23a2550)>>> Subject: The WZCSVC SERVICES service is DOWN on COREIIS-LIVE

Net::SMTP_auth=GLOB(0x23a2550)>>> The Status of WZCSVC SERVICES ( - COREIIS-LIVE) has changed to DOWN at Tue Dec 11 09:15:28 2007. n nReason: Error: WZCSVCis not running n n nThis rule has been stopped on purpose by Michael....nnnnnnDelete this message now.

Net::SMTP_auth=GLOB(0x23a2550)>>> .

Net::SMTP_auth=GLOB(0x23a2550)<<< 250 2.6.0 <[email protected]> Queued mail for delivery

Net::SMTP_auth=GLOB(0x23a2550)>>> QUIT

Net::SMTP_auth=GLOB(0x23a2550)<<< 221 2.0.0 mailsrv.bwuk.com Service closing transmission channel

What is the first line of your serverscheck.conf file

The first line is:



SMTP:<X><X><X>[email protected]<X>%l is %s<X>status of %l (%g) changed to %s at %t. Reason: %r<X>mail.bestwestern.co.uk<X>helpdesk<X>helpdesk<X>[email protected]<X>The %l service is %s on %d<X>The Status of %l (%g - %d) has changed to %s at %t. n nReason: %e n n n%a<X>2<X><X>25

When you start the s-alerts.exe from the command prompt, then what version number does it show you?

It shows version 7.5.1

OK it seems that the alerting component was not updated with your upgrade.



You can download it here:

http://upgrade.serverscheck.net/monitoring_software/s-alerts.exe

Excellent, all is working fine again now.



Thanks for your help.