Email Alerts not being sent

rblackinrblackin
edited November 2007 in Monitoring Software v12 and lower
Hi,



I have trial version 7.7.0 and am not getting alerts sent out. I have tested using the internal mail server in the general settings and I get that email. However, when the conditions set it to Warning or Down nothing is sent.



For one I just tested with I changed the warning level for memory and it went to Warning status. I have the alert set up to send on ALL Awarning Cycles and am alerting the team that I set up called "Help".



The team is set up to send an email to an email address. I even tested the email through general settings and I received the test.





Alerts/log looks like this:

119435782520|X|MEMORY Warning level: 11 (returned value) less than 15|X|0|3|11|C.55|D.87|Z.76|X|1194029238|X|BTR992|X|1193252713|X|WARNING|X||X|BTR992 192.168.99.99|X|WINDOWSHEALTH|X|OK|X||X|0|X|0|3|11|C.55|D.87|Z.76|X|0|X|WINDOWSHEALTH|X||X|alerts-2007-11-6|X|1194357825



teams.conf:

Help<X>Help<X>00:00-23:59<X>0|1|2|3|4|5|6<X>[email protected]<X><X><X><X><X>Help default alert




Comments

  • AdministratorAdministrator
    Run in debug mode (both the s-alerts.exe and the monitoring_manager.exe)



    This will allow you to see if an alert was triggered and if so how the alert is sent.



    http://kb.serverscheck.com/index.php?page=index_v2&id=33&c=6

    http://kb.serverscheck.com/index.php?page=index_v2&id=42&c=6
  • rblackinrblackin
    Thanks,

    I did that and I see this in the alert window:



    Looks like it is not sending the right data. It decided to use my exchange server to send because that is where the recipient is.



    Anythoughts on what I can do to get these emails to send?





    #

    #

    # ServersCheck Alerting & Notification Component

    # version 7.5.4

    #

    #

    # (c) Copyright 2003-2007 - ServersCheck BVBA

    # www.serverscheck.com

    #

    # IP address: 192.168.6.94

    #

    #

    # Wed Nov 7 17:44:42 2007 processing alert ID 119447548267 for alert through .S

    MTP.

    # Wed Nov 7 17:44:42 2007 - Sending SMTP alert to [email protected] thr

    ough internal mail server 1194475482 - 1194475482

    Net::SMTP>>> Net::SMTP(2.30)

    Net::SMTP>>> Net::Cmd(2.27)

    Net::SMTP>>> Exporter(5.58)

    Net::SMTP>>> IO::Socket::INET(1.29)

    Net::SMTP>>> IO::Socket(1.29)

    Net::SMTP>>> IO::Handle(1.25)

    Net::SMTP=GLOB(0x3ea731c)<<< 220 exmf014-5.msoutlookonline.net Microsoft ESMTP M

    AIL Service Version: 2.0

    Net::SMTP=GLOB(0x3ea731c)>>> EHLO serverscheck.com

    Net::SMTP=GLOB(0x3ea731c)<<< 250-exmf014-5.msoutlookonline.net

    Net::SMTP=GLOB(0x3ea731c)<<< 250-PIPELINING

    Net::SMTP=GLOB(0x3ea731c)<<< 250-SIZE 128000000

    Net::SMTP=GLOB(0x3ea731c)<<< 250-VRFY

    Net::SMTP=GLOB(0x3ea731c)<<< 250-ETRN

    Net::SMTP=GLOB(0x3ea731c)<<< 250-STARTTLS

    Net::SMTP=GLOB(0x3ea731c)<<< 250-ENHANCEDSTATUSCODES

    Net::SMTP=GLOB(0x3ea731c)<<< 250 DSN

    Net::SMTP=GLOB(0x3ea731c)>>> MAIL FROM:<>

    Net::SMTP=GLOB(0x3ea731c)<<< 250 2.1.0 Ok

    Net::SMTP=GLOB(0x3ea731c)>>> RCPT TO:<[email protected]>

    Net::SMTP=GLOB(0x3ea731c)<<< 250 2.1.5 Ok

    Net::SMTP=GLOB(0x3ea731c)>>> DATA

    Net::SMTP=GLOB(0x3ea731c)<<< 354 End data with <CR><LF>.<CR><LF>

    Net::SMTP=GLOB(0x3ea731c)>>> To: [email protected]

    Net::SMTP=GLOB(0x3ea731c)>>> From:

    Net::SMTP=GLOB(0x3ea731c)>>> X-Priority: 1

    Net::SMTP=GLOB(0x3ea731c)>>> Priority: Urgent

    Net::SMTP=GLOB(0x3ea731c)>>> Subject:

    Net::SMTP=GLOB(0x3ea731c)>>> .

    Net::SMTP=GLOB(0x3ea731c)<<< 550 5.7.1 message content rejected

    Net::SMTP=GLOB(0x3ea731c)>>> QUIT

    Net::SMTP=GLOB(0x3ea731c)<<< 421 4.7.0 exmf014-5.msoutlookonline.net Error: too

    many errors








  • AdministratorAdministrator
    Upgrade to the latest version and try again. It seems that your issue is an old issue that has been fixed in the latest releases.
  • rblackinrblackin
    OK I upgraded to 7.8.3 and still have the same issue. When I click test it goes out fine but normal course of alerts it does not.



    I noticed that the s-alert.exe program was not updated with this upgrade. Still an august date.
  • AdministratorAdministrator
    Indeed it seems that you do not have the correct build. The build date is October 2007



    Download it directly from following url:

    http://upgrade.serverscheck.net/monitoring_software/s-alerts.exe
  • rblackinrblackin
    I did that. Still no go.



    #

    #

    # ServersCheck Alerting & Notification Component

    # version 7.8.0

    #

    #

    # (c) Copyright 2003-2007 - ServersCheck BVBA

    # www.serverscheck.com

    #

    # IP address: 192.168.6.94

    #

    #

    # Thu Nov 8 10:17:23 2007 processing alert ID 119453468456 for alert through .S

    MTP.

    # Thu Nov 8 10:17:23 2007 - Sending SMTP alert to [email protected] thr

    ough internal mail server 1194534684 - 1194535043

    Net::SMTP>>> Net::SMTP(2.30)

    Net::SMTP>>> Net::Cmd(2.27)

    Net::SMTP>>> Exporter(5.58)

    Net::SMTP>>> IO::Socket::INET(1.29)

    Net::SMTP>>> IO::Socket(1.29)

    Net::SMTP>>> IO::Handle(1.25)

    Net::SMTP=GLOB(0x3e0a3c0)<<< 220 exmf014-5.msoutlookonline.net Microsoft ESMTP M

    AIL Service Version: 2.0

    Net::SMTP=GLOB(0x3e0a3c0)>>> EHLO serverscheck.com

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250-exmf014-5.msoutlookonline.net

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250-PIPELINING

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250-SIZE 128000000

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250-VRFY

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250-ETRN

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250-STARTTLS

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250-ENHANCEDSTATUSCODES

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250 DSN

    Net::SMTP=GLOB(0x3e0a3c0)>>> MAIL FROM:<>

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250 2.1.0 Ok

    Net::SMTP=GLOB(0x3e0a3c0)>>> RCPT TO:<[email protected]>

    Net::SMTP=GLOB(0x3e0a3c0)<<< 250 2.1.5 Ok

    Net::SMTP=GLOB(0x3e0a3c0)>>> DATA

    Net::SMTP=GLOB(0x3e0a3c0)<<< 354 End data with <CR><LF>.<CR><LF>

    Net::SMTP=GLOB(0x3e0a3c0)>>> To: [email protected]

    Net::SMTP=GLOB(0x3e0a3c0)>>> From:

    Net::SMTP=GLOB(0x3e0a3c0)>>> X-Priority: 1

    Net::SMTP=GLOB(0x3e0a3c0)>>> Priority: Urgent

    Net::SMTP=GLOB(0x3e0a3c0)>>> Subject:

    Net::SMTP=GLOB(0x3e0a3c0)>>> .

    Net::SMTP=GLOB(0x3e0a3c0)<<< 550 5.7.1 message content rejected

    Net::SMTP=GLOB(0x3e0a3c0)>>> QUIT

    Net::SMTP=GLOB(0x3e0a3c0)<<< 421 4.7.0 exmf014-5.msoutlookonline.net Error: too

    many errors
  • AdministratorAdministrator
    What is the first line of your serverscheck.conf file?
  • rblackinrblackin
    here is the whole thing:



    LOGFILE:

    GRAPHS:true

    HTML:true

    SMS:serverscheck<X>****<X><X><X><X><X><X><X><X><X><X><X>

    SETTINGS:<X>53616c7465645f5fde5215e82c6c389c9da4c050869d3140<X><X><X><X><X><X><X><X><X><X>

    WINDOWSHEALTH|X|1171011122|X|3|X|60|X||X||X||X|true|X|true|X||X|5|90|5|10|X||X||X||X|127.0.0.1<X><X>|X|
  • rblackinrblackin
    I have done some more testing and the alert software is not sending the from and the body is empty except for the email header and this is being rejected.



    HELP!
  • AdministratorAdministrator
    Your conf file is corrupt. The first 6 lines should be similar to:

    SMTP:<X><X><X>[email protected]<X>%l is %s<X>status of %l (%d - %g) changed to %s at %t. Reason: %r<X><X><X><X><X><X><X>1

    LOGFILE:true

    GRAPHS:true

    HTML:true

    SMS:demo<X>demo<X>10<X>300<X>300<X><X><X><X><X><X><X><X>

    # checktype|X|check label|X|retries|X|check interval in seconds|X|email alert to|X|network message to|X|sms alert to|X|fail on up/down|X|fail on value1|X|operand|X|target value1|X|fail on value2|X|operand|X|target value2|X|check definition|X|Time intervals When not to check|X|minimum service level in %|X|active|X|





    After these lines the rules start.



    You can download a sample conf file from following url:

    http://files.serverscheck.net/serverscheck.conf
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