6.9.1 upgrade issue

Hello,



I have just upgraded from 6.5.1 enterprise to the latest (6.9.1) from the upgrade option on the start menu.



Post upgrade all my CPU counters are failing (RED) and when i open the rules to test, they return fictitious values?

Please assist.

Make sure that your service settings are correct as per help file. Otherwise perform a manual upgrade process as outlined in the online knowledge base:

http://kb.serverscheck.com/index.php?page=index_v2&id=12&c=5

I have confirmed the service account is setup as described (was this way in working 6.5.x version)

I have now backed up and reinstalled the software as suggested - the version installed is now 6.9.2.



The issue is not consistent or resolved

Some of the cpu counters report bogus 100% values others report under the 75% rule threshold.



When i test the rule, the first report is 100%, test again, it comes down (still not accurate) test again i get a lower value.

Please assist?

Roll back to 6.5 if that was the working version for you.



The 6.5 release can be downloaded from following URL:

http://files.serverscheck.net/monitoring_software_archive/

Even when new CPU rules are created they do not function correctly.

While the new rule is being created the test returns reasonable value but after rule is functioning it fails.



Is their a log i can review?



Almost like the values returned are 10 times the correct count.

You can download a debug build that one of our developers has made for you:

http://www.serverscheck.com/files/monitoring_rule.zip



Run it in debug mode as outlined in our knowledge base:

http://kb.serverscheck.com/index.php?page=index_v2&id=33&c=6



It will output something similar to:

# 3 Wed Dec 13 07:09:54 2006 CPU 1: 19 % - Intel(R) Pentium(R) 4 CPU 3.00GHz

# 3 Wed Dec 13 07:09:54 2006 CPU 2: 16 % - Intel(R) Pentium(R) 4 CPU 3.00GHz

# 3 Wed Dec 13 07:09:54 2006 Average CPU usage: 17 %