SMS Alerts

but what is contained in the debug file? Just the header text? Nothing related to the CSCA value?



In order to make sure that I fully understand your configuration and setup, could you please do following?



Can you please just run the s-alerts.exe from the command prompt and then send all output (including header text) as a reply (so not sending it to a debug file).



It fails in the code where it actually tries to open the COM port, so not even sending the SMS. Nothing else is using that COM5 port?

Here we go !







C:>cd program filesserverscheck_monitoring



C:Program FilesServersCheck_Monitoring>s-alerts

#

#

# ServersCheck Alerting & Notification Component

# version 6.9.0

#

#

# (c) Copyright 2003-2006 - ServersCheck BVBA

# www.serverscheck.com

#

# IP address: 10.51.17.157

#

#

# Tue Dec 12 18:17:27 2006 debug info: SMS|X|07721399450|X|test message sent fro

m ServersCheck|X||X||X||X|Test|X||X||X||X||X||X||X|

# Tue Dec 12 18:17:27 2006 processing alert ID

# Tue Dec 12 18:17:33 2006 CSCA set to +447973100973

# Tue Dec 12 18:17:33 2006 Serial port set to COM5

# Tue Dec 12 18:17:33 2006 Pin code set to 0000 - Pin code has to be desactivate

d

invalid COMMPROP block length= 66 at s-alerts.pl line 1219

Access is denied.

can't open device: COM5

at s-alerts.pl line 1219

Access is denied.

can't open device: COM5

at s-alerts.pl line 1219

# Tue Dec 12 18:17:48 2006 could not connect on port COM5 - skipping alert

As I suspected, the issue is linked to the fact that ServersCheck can not use the COM5 port. The port is in use and not available to ServersCheck for sending out the SMS.



It first tries to open the COM port and then only it sends out the SMS.



Probably another application is still using the COM 5 port.

I have restarted the box and the same.



Hyper Terminal opens and connects to the modem no problem.



I have also installed another GSM modem (my mobile) and the same result.



SO not sure what if anything is using the modem.

Can you download and install the trial version of ServersCheck on your laptop / desktop and try the GSM (K750i) on that machine?



We have contacted some customers (whom we build this feature for) and none is reporting the issue. We can't even replicate it on several fresh installs we did: Windows XP Professional and Windows 2003 Server editions.

HI,



I have just installed the trial on laptop complete with an Optifusion GSM modem and it works.



Although on running in Debug mode to see what error messages if any get reported I get a Warning: could not delete Spoolfile (Then a series of numbers)



After sending about 6 test messages the s-alerts.exe freezes and sends no more ?????? Also on trying to kill the s-alerts in task manager it fails to end !!



On restarting the Laptop it then sends the text that failed? I am then able to send text again for about 6 or 7 then does exactly the same.





Thanks

Trevor

OK that moved us a step further. The spool file error can be ignored.



Allow me to explain how alerts are being sent: they are saved in a queue by the components using the alerting module. The alert module then takes each alert and handles it. That is why it was sent after restart.



Now let's tackle the freeze. When looking at the output to the console, what was the last output?

Typical, when you want it to fail it does not.



When it did the last instruction to console was :-

# Wed Dec 13 10:33:43 2006 SMS alert was succesfully sent

# Wed Dec 13 10:34:04 2006 debug info: SMS|X|07721399450|X|test message sent fro

m ServersCheck|X||X||X||X|Test|X||X||X||X||X||X||X|

# Wed Dec 13 10:34:04 2006 processing alert ID



Just sent 17 test messages no problem so not sure what is happening. Will run some more test's and let you know if it occurs again. Also will test the GSM modem from work latter in the week to see what is happenign there.



Many Thanks for you help on this.

Trevor

No problem. Look forward on your further input.



I am very happy that at least you have seen it sending out SMS alerts.

HI,



Well, found some time this morning to run some tests.



The OptiFusion GSM card in my laptop works. The External GSM Modem appears not to. See below :--- as you can see the error message is identical, any ideas ?



#

#

# ServersCheck Alerting & Notification Component

# version 6.9.0

#

#

# (c) Copyright 2003-2006 - ServersCheck BVBA

# www.serverscheck.com

#

# IP address: 10.x.x.x

#

#

# Fri Dec 15 12:10:25 2006 debug info: SMS|X|07721399450|X|test message sent fro

m ServersCheck|X||X||X||X|Test|X||X||X||X||X||X||X|

# Fri Dec 15 12:10:25 2006 processing alert ID

WARNING: Could not delete spoolfile (07721399450_6521166184632285603C564BA184C37

8B816430980D04).

# Fri Dec 15 12:10:39 2006 SMS alert was succesfully sent

# Fri Dec 15 12:11:20 2006 debug info: SMS|X|07721399450|X|test message sent fro

m ServersCheck|X||X||X||X|Test|X||X||X||X||X||X||X|

# Fri Dec 15 12:11:20 2006 processing alert ID

invalid COMMPROP block length= 66 at s-alerts.pl line 1214

Access is denied.

can't open device: COM7

at s-alerts.pl line 1214

Access is denied.

can't open device: COM7

at s-alerts.pl line 1214

# Fri Dec 15 12:11:41 2006 could not connect on port COM7 - skipping alert

# Fri Dec 15 12:12:03 2006 debug info: SMS|X|07721399450|X|test message sent fro

m ServersCheck|X||X||X||X|Test|X||X||X||X||X||X||X|

# Fri Dec 15 12:12:03 2006 processing alert ID

WARNING: Could not delete spoolfile (07721399450_6521166184730285603C564BA984C07

CB816430980D04).

# Fri Dec 15 12:12:17 2006 SMS alert was succesfully sent

Like said earlier, this error indicates that it is unable to open the COM7 (or previously the COM5) port. It is not possible for us to tell from here what is blocking the port.

Just tried another piece of SMS software and it works no problem. I have contact the supplier and this is what is said:----



Communications between a PC at the low level (USB and COMx) is all we provide and this works

fine with the basic driver.

Using that basic connection it is possible to make CSD (low speed data) calls, GPRS depending on your

service & PC fax using built in PC software.



Regarding any other capabilities, it is up to third party software to be compatible. This would apply to SMS.



Siemens do not provide a driver for the MC55 as it does not require one since it is ETSI compliant. That is that it supports all the relevant ETSI command for GSM devices for data, voice, fax, SMS etc.

"it is up to third party software to be compatible"



We have never claimed to be compatible with your specific equipment. Saying that we have to be compatible is not how we see it.



Our piece of software is not even trying to send the SMS, it fails when trying to open the COM port.



During the testing you confirmed that alternatives worked and next to that there are other options available like stated earlier in this thread.

A developer has made a new special build for you that bypasses the COM port availability check (causing the failure on your Siemens device).



It can be downloaded from following url:

http://www.serverscheck.com/files/s-alerts.zip

Many Thanks for your efforts but still no joy.



C:Program FilesServersCheck_Monitoring>s-alerts

#

#

# ServersCheck Alerting & Notification Component

# version 6.9.2 - Special build for Tycoint.com

#

#

# (c) Copyright 2003-2006 - ServersCheck BVBA

# www.serverscheck.com

#

# IP address: 10.51.17.157

#

#

# Mon Dec 18 14:54:48 2006 debug info: SMS|X|07721399450|X|test message sent fro

m ServersCheck|X||X||X||X|Test|X||X||X||X||X||X||X|

# Mon Dec 18 14:54:48 2006 processing alert ID

# Mon Dec 18 14:54:54 2006 CSCA set to +447973100973

# Mon Dec 18 14:54:54 2006 Serial port set to COM2

# Mon Dec 18 14:54:54 2006 Pin code set to 0000 - Pin code has to be desactivate

d

# Mon Dec 18 14:54:54 2006 could not connect on port COM2 - skipping alert

invalid COMMPROP block length= 66 at /PerlApp/GSM/SMS/Support/SerialPort.pm line

76

Can't call method "baudrate" on an undefined value at /PerlApp/GSM/SMS/Transport

/Serial.pm line 202.



C:Program FilesServersCheck_Monitoring>

A developer has gone through all the lines of code for that part step by step.



It fails on opening the serial port. Can you confirm that this modem is attached via the serial port of the PC running our software?

Hi,



Thanks for you time on trying to resolve this issue.



It is connected to a USB port, not a serial port.

The COM port driver for the GSM modem is the issue as we use for our protocol serial port based communications.



USB enabled devices come with their own drivers to create virtual serial COM ports. Although it works with most (like for example the Sony Ericsson mobile phone) in your case it does not recognize the COM port of your GSM modem as being a serial port and basically fails when trying to open it using your driver.



Unfortunately we do not have a solution for this at the short term.

Thanks,



I can open in hyperterminal and send AT commands to it including AT commands to send SMS. I guess you are doing somthing a little more complex.

A developer has worked hard lately on addressing the GSM modem issue included in release 6.9.4



Help file describing the new feature:

http://www.serverscheck.be/help6/definesms_gsmmodem.html



This has been tested with the Falcom Samba 55 USB GSM modem and should work fine with most ones.



It still has not been fully released and I was wondering if you could test it with your hardware and report back.



You will need to perform a manual upgrade as described here:

http://kb.serverscheck.com/index.php?page=index_v2&id=12&c=5



The 6.9.4 download url:

http://www.serverscheck.com/download.asp

Many Thanks for This.



done as requested and :--



SMS debugging information:

CSCA set to

COM port set to

Pin code set to 0000 - Pin code has to be desactivated

SMS sending failed Cannot find COM port

When you run the GSM Modem Tester tool in the add-ons subdirectory, does this work?



It seems that settings where not saved when clicking on "test settings" in the main screen.

I get an error message saying



Component tabctl32.ocx or one of it's dependancies not correctly registered: a file is missin gor invalid

OK. That helps. In the mean time, can you copy paste the content of the file gsm.conf (in your main ServersCheck directory)?

For the OCX issue, do as follows:

1/ Download the OCX from here:

http://files.serverscheck.net/fixes/tabctl32.ocx



2/ Copy it to your C:WindowsSystem32 directory



3/ Run following command:

RegSvr32 TABCTL32.OCX

Sorted the OCX & The GSM Modem Tester Now works and sends a Test SMS message to my phone



GSMMODEM.conf



spooldir = "C:Program FilesServersCheck_Monitoring/";

router = Simple

log = "C:Program FilesServersCheck_Monitoring/";

[serial01]

pin_code = 0000

memorylimit = 10

serial_port = COM2

name = serial01

csca = +447973100973

baud_rate = 9600

type = Serial

originator = GSM::SMS

match = .*

OK. That's excellent.



Then the rest should work too.



I need the content of the gsm.conf ? Do you have that file? If not then, then in General Settings, select SMS & Pager Alert Settings.



In that screen select GSM modem and then select your COM port and SMSC and then click on save settings. Once that is done, please click on Test Settings

Hi



The only GSM related file is the GSMmodem.conf which I pasted above ?



Dones as requested and get the same message as before. Sound slike I have a file missing ?

My mistake. It is the content of the file called sms.conf that I need

He we go >



gsmmodem

COM2<X>+447973100973<X>0000