Escalated alert - SMS

tdanseytdansey
edited July 2006 in Monitoring Software v12 and lower
I'll post this to the support desk as well, but it is the secondary question that i think that you my be able to answer as well.



It is 18.40 4th July and I have just received an email with an Escalated alert in it.



The email is dated in Outlook as sent :

Tues 4/7/2006 18.59.



The text reads:



"The status of xxx port 443 (ABC ADSL router) changed to DOWN at Sun Jun 11 10:30:08 2006.

Reason: Error: Could not connect to host ."



The actual error in SC reads:



TCP xxx port 443 Tue Jul 4 16:43:08 2006 DOWN OK 00:24:12

TCP xxx port 443 Tue Jul 4 16:28:22 2006 OK DOWN Acknowledged The link to xxxx may be down. Could not connect to host



Previous error:

TCP xxx port 443 Sat Jun 24 11:14:38 2006 DOWN OK 02:55:02

TCP xxx port 443 Wed Jun 21 06:34:33 2006 DOWN OK 01:27:49



Am I living in a time warp?



As a secondary question.

The subject line of the email is:



ESCALATED ALERT: xxx port 443 is DOWN (actually the xxx starts with an 8) but the SMS just says ESCALATED ALERT.



I am puzzled.



Any thoughts please?



Thanks

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