Security Sensor ever in alarm

Hello Support,
the security sensors in the monitoring appliance is even in red, of I go in the base unit I can see green.
Regards

This not ServersCheck support - if you need support, then please see our Direct Care option.

This is community (= user) support.

Hello community ,
I have the base unit, HUB and security sensors applyed in the doors of racks, checking directly from the base unit I can see the security sensor in green because the door is closed but in the monitoring appliance it is in red status with door closed. you know any solution?
Cheers
Dario

Hi CruiseAxians

You can easily fix that by changing into the correct OID

When I perform an SNMP walk using an MIB browser , (ireasoning is a free MIB browser you can download)

I get the results below for my security sensor (do the same and find a similar result)

.1.3.6.1.4.1.17095.1010.10.1.0 Security1 OctetString 192.168.11.134:161
.1.3.6.1.4.1.17095.1010.10.2.0 Security OctetString 192.168.11.134:161
.1.3.6.1.4.1.17095.1010.10.3.0 OFF OctetString 192.168.11.134:161
.1.3.6.1.4.1.17095.1010.10.4.0 0 Integer 192.168.11.134:161

So I just go to the sensor settings page on my software go to parameters and make sure that under OID
.1.3.6.1.4.1.17095.1010.10.4.0 should be present

Then I set the condition that it should turn to DOWN if its value changes to 1
Sensor value = 1 (is my alert condition)
and vice versa depending on your preference.

I hope this helps you Mate.

Thank you Pochollo, it is as I want, I have done, it work!
bye