Multi-Sensor Update is not responding after Firmware update

DUSON_ITDUSON_IT
in InfraSensing Sensors
We have multi-sensor that not responding after latest Firmware update. Is there a way to roll back the update?

Comments

  • AdministratorAdministrator
    Please provide information from which firmware you updated to which one.

    Latest firmware releases are available on our website. Customers with a support contract have access to the older versions of the firmware.
  • DUSON_ITDUSON_IT
    Correct the latest Firmware release was upload
  • PocholloPochollo
    DUSON_IT said:

    Correct the latest Firmware release was upload

    going to help you a bit here , I think they were asking from what firmware did you update? for example = current firmware is 7.5 then updated to 8.5 (latest) ..

    so from 7.5 to 8.5 ,,, so in your case what was it?

  • OhMySensorOhMySensor
    edited September 2020
    I have an old EXP-5HUB and as well as EXP-4HUB works fine with the latest firmware they've uploaded. FW 8.5
    https://ibb.co/yB52vnY
  • DUSON_ITDUSON_IT
    Our was on Firmware 3.20 to 8.50. Is there anyway to revert it back.
  • OhMySensorOhMySensor
    have you tried reconnecting it?
  • DUSON_ITDUSON_IT
    Yes, several times. The online and sensor light will come on brief then it they go off. Also nothing is showing on the screen. Initially it was stuck on Rebooting... then it just stop working.
  • PocholloPochollo
    you might want to try and reset your gateway then and re do the firmware update process or load a firmware that you prefer (if you have them)
  • DUSON_ITDUSON_IT
    How do you reset the gateway? I can't get into the device now.
  • OhMySensorOhMySensor
    http://manuals.serverscheck.com/InfraSensing_Sensors_Platform.pdf
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