Configuring Security Probe - Door Sensor

Hi, i need help in configuring the Door Sensor with Monitoring Appliance V14+. the sensor triggers and sends notification from Sensor Gateway, but when the sensor Gateway is added to Monitoring Appliance, i am not able to get the door sensor & Smoke Detector sensor probes to work properly as in the monitoring Appliance it is showing as "DOWN" when there is trigger. I need assistance to know what is the right way to configure both Smoke & door sensors?

Hello Scitanzania ,
May I know what version are you using?
You can download the latest version on the website.
https://serverscheck.com/monitoring-software/download.asp

Hi Elise26, thank you for your comment. i am running the latest monitoring sofware version and the sensor gateway firmware version. i have managed to complete the setup using 3rd party snmp and is working like a charm.

Hello Scitanzania, that's good to hear.