Server hangs with multiple popup messages

gantidgantid
edited August 2005 in Monitoring Software v12 and lower
Once week or so, the server hangsup with the following error messages (pasted from event log). Requires a reboot.

any help will be greatly appreciated.



Also, the event log is filled with hundreds of messages (generated every minute) all the same message --- The description for Event ID ( 1 ) in Source ( ServersCheck ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: FiveMinuteCheck Sub - [53] File not found.









Event Type: Information

Event Source: Application Popup

Event Category: None

Event ID: 26

Date: 8/25/2005

Time: 12:55:48 AM

User: N/A

Computer: ROCKCHECK

Description:

Application popup: monitoring_rule.exe - Application Error : The instruction at "0x28083445" referenced memory at "0x00000004". The memory could not be "written".



Click on OK to terminate the program

Click on CANCEL to debug the program



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.





Event Type: Information

Event Source: Application Popup

Event Category: None

Event ID: 26

Date: 8/23/2005

Time: 9:30:02 AM

User: N/A

Computer: ROCKCHECK

Description:

Application popup: monitoring_rule.exe - Application Error : The instruction at "0x280833da" referenced memory at "0x00000004". The memory could not be "written".



Click on OK to terminate the program

Click on CANCEL to debug the program



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information

Event Source: Application Popup

Event Category: None

Event ID: 26

Date: 8/23/2005

Time: 9:58:03 AM

User: N/A

Computer: ROCKCHECK

Description:

Application popup: monitoring_rule.exe - Application Error : The instruction at "0x280833da" referenced memory at "0x00000004". The memory could not be "written".



Click on OK to terminate the program

Click on CANCEL to debug the program



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Information

Event Source: Application Popup

Event Category: None

Event ID: 26

Date: 8/24/2005

Time: 11:50:23 PM

User: N/A

Computer: ROCKCHECK

Description:

Application popup: monitoring_rule.exe - Application Error : The instruction at "0x280833da" referenced memory at "0x00000004". The memory could not be "written".



Click on OK to terminate the program



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Comments

  • AdministratorAdministrator
    What version are you running? 5.10.8? If not then please upgrade as this is an issue related to 5.10.2 and has been solved since then (see release notification sent to subscribers of the mailing list available at http://www.serverscheck.com/helpdesk)
  • gantidgantid
    I just downloaded the 5.10.8 version (we are not running this version). Can I just run setup? Does it upgrade the existing version? Will it keep all the existing configuration? Do I need to reapply the Enterprise key?



    Thanks and Regards
  • AdministratorAdministrator
    If you use the update.exe (or upgrade.exe) and then there is nothing to backup. Your config will remain unchanged. Just follow the on-screen instructions.



    However you can also run the setup but then follow the instructions in the knowledge base at

    http://kb.serverscheck.com/index.php?page=index_v2&id=12&c=5
  • gantidgantid
    When I run UPDATE, it downloads several files and then quits giving the following error:



    Failed to down load file from web. (#6, line 18)
  • AdministratorAdministrator
    Have you stopped ServersCheck completly as stated in the dialog screens.



    If so and the problem still persists, then follow the instructions in the knowledge base at:

    http://kb.serverscheck.com/index.php?page=index_v2&id=12&c=5
  • gantidgantid
    Thanks. One of the services was in a suspended state. I killed it and the upgrade completed. It upgraded to version 5.10.6 (not 5.10.8). I hope that is ok.



    Thanks and Regards
  • AdministratorAdministrator
    Our apologies. It seems that a backup restored the old files on our file server for updates.



    We have reset the new files which you can now obtain by running the upgrade.exe again.
  • gantidgantid
    thank you very much. That fixed the event log problem. I will wait and see if it hangs up the server.



    Best regards
This discussion has been closed.