SNMP settings don’t save

Hardware v5, just upgraded to firmware 5.07. When I try changing SNMP settings nothing will save and everything will revert back to how it was. I have done reboots and a factory reset but still nothing is working. I had an issue like this last year and ended up having to send it back for a replacement and really hope I don't have to do that again. It was working fine before the firmware upgrade, but now it is not. Any help would be appreciated.

Which firmware were you previously using?

Also, can you do a warm reset for us to clear the memory? In order to do so, while the SensorGateway is powered on, press the factory reset button for 5 seconds.



Note: Doing this will make the SensorGateway fallback to its default IP address: 192.168.11.160

Because of this, make sure to setup a network first for this subnet.

I believe it was 4.1 that we were using, but I'm not fully sure since we had ran it for a while with no problems. I did the warm reboot and the settings were saving up until when I tried changing the read/write communities on SNMP v2. After I hit update there it will take me to the page that says: Sensor Gateway will be available shortly at: I go back into the SNMP settings and the Agent enable box becomes unchecked, and if I recheck the box and make any changes, nothing gets saved.

Hello,



Can you confirm/flash up the latest version of the firmware. Is SNMP the only thing that isn't saving?

Taken from the sensor:



Hardware Version : Release 5.0

Firmware Version : Release 5.07

Build Date : Jul 3 2014

Interface Type : RS232

Product Name : Temperature & SensorGateway

Product ID : SC-TS01

Again, is SNMP the only thing that isn't saving?

Yes, SNMP is the only thing that isn't saving.

Just wondering if there is any update on this?

The info was passed on to our development team.



If confirmed a bug then a fix will be included in a future firmware release.

I am getting this same issue on a brand new device. I have upgraded to v5.11



Device is a Temperature & SensorGateway HW v.5.0

I got around this. As I'm not using SNMP v3 I left the default values in the fields, changing these to something less than 8 characters allowed me to save the settings.