SNTP problems

sjamessjames
edited May 2014 in InfraSensing Sensors
Hola,



I have two sensors I am unable to connect to the time sync via SNTP. The sensors are checking out ok when I go to the ip address of the sensor.



This a sensor gateway with built in Temp sensors. I have two monitors a PING which is working. the two sensors are always showing Halted. Any suggestions. My firewall is open to all our subnets for the IP address range of the sensors.

Comments

  • AdministratorAdministrator
    Can you make sure that there is internet connectivity?

    What do you mean by they show halted? Please attach a screenshot for that.



    Lastly, make sure port 123 is open on your firewall. If yes, I advise doing a packet capture upon an attempt to sync.
  • sjamessjames
    I have opened port 123 to all Yale subnets. I am trying to post a screen shot but do not see an upload or attachment option available. Please advise !!


  • AdministratorAdministrator
    You can upload via tinypic:

    http://tinypic.com/



    I am not finding any software license purchased. Kindly note that we don't provide support for the free edition of the software
  • sjamessjames
    Thanks for your reply. I have corrected the problem.
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