GSM Zoom phone not working

airronairron
edited August 2013 in Monitoring Software v12 and lower
Serverscheck ver 10.1.0

Bus 500 version

Zoom modem attached com5 via usb to server

green light on modem, flashing.

cp on win server indicates the modem is on com5 and is working. Sending test message:



SMS debugging information:



COM port set to COM5

SMSC number returned by SIM: +CSCA: "+12063130004",145

SMS message was succesfully sent to 1925437xxxx



DON'T FORGET TO RESTART THE MONITORING SERVICE



Issue is I did not receive any serverscheck sms message?

Comments

  • AdministratorAdministrator
    If SMS was successfully sent to your number then this is the message with got from the modem.



    You can always run the web server in debug mode, try sending the alert and check out the communication with the modem in the debug log. You are also welcome to post it here so that users and we can have a look
  • airronairron
    # Starting up app

    #

    # ServersCheck Web Server

    # BUSINESS500 Edition

    # ServersCheck BUSINESS500 Edition - version 10.1.0

    #

    # Number of monitors allowed: 500

    #

    # Installed on - SERVERSCHECK2

    #

    # Loading language file: EN.lang

    # version 10.1.0

    #

    # ServersCheck MSP license loaded

    #

    # (c) Copyright 2003-2013 - ServersCheck BVBA

    # www.serverscheck.com

    #

    #

    #

    #

    #

    # Start: Thu Aug 22 12:54:54 2013 - End: Thu Aug 22 12:54:54 2013

    #

    # Configuration server ready, serving on port "1272"...

    #

    #

    # Thu Aug 22 12:55:45 2013 Reading configuration file - last was

    # Thu Aug 22 12:55:45 2013 Reading conf file completed

    # Thu Aug 22 12:55:46 2013 Importing current status of each monitor

    # Thu Aug 22 12:55:46 2013 End importing current status of each monitor

    +++

    AT S7=45 S0=0 L1 V1 X4 &c1 E1 Q0



    ATE0



    AT+CSCA?



    # Thu Aug 22 12:56:18 2013 Service center number is: +CSCA: "+12063130004",145 (configured: )

    AT+CMGF=0



    # Thu Aug 22 12:56:18 2013 Sending SMS to 1925437xxxx

    AT+CPIN?



    ATE1



    AT+CMGF=0



    AT+CMGS=49



    0011000B819152349791F50000A728D4F29C0E9A36A7A01648A180BEEF6579990C12E715D3B2DC5E96CF87E8F278ED1ABFDB

    # GSM Thu Aug 22 12:56:22 2013 Send result : 1

    # Thu Aug 22 12:56:22 2013 SMS message was succesfully sent to 19254379195

    # Thu Aug 22 12:56:38 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 12:56:38 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 12:56:46 2013 Reading configuration file - last was 1377201345

    # Thu Aug 22 12:56:46 2013 Reading conf file completed

    # Thu Aug 22 12:57:10 2013 Importing current status of each monitor

    # Thu Aug 22 12:57:10 2013 End importing current status of each monitor

    # Thu Aug 22 12:57:10 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 12:57:10 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 12:57:15 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 12:57:15 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 12:58:14 2013 Reading configuration file - last was 1377201406

    # Thu Aug 22 12:58:14 2013 Reading conf file completed

    # Thu Aug 22 12:58:14 2013 Importing current status of each monitor

    # Thu Aug 22 12:58:14 2013 End importing current status of each monitor

    # Thu Aug 22 12:58:14 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 12:58:14 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 12:59:14 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 12:59:14 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 12:59:15 2013 Reading configuration file - last was 1377201494

    # Thu Aug 22 12:59:15 2013 Reading conf file completed

    # Thu Aug 22 12:59:16 2013 Importing current status of each monitor

    # Thu Aug 22 12:59:16 2013 End importing current status of each monitor

    # Thu Aug 22 13:00:14 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 13:00:14 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 13:00:16 2013 Reading configuration file - last was 1377201555

    # Thu Aug 22 13:00:16 2013 Reading conf file completed

    # Thu Aug 22 13:00:46 2013 Importing current status of each monitor

    # Thu Aug 22 13:00:46 2013 End importing current status of each monitor

    # Thu Aug 22 13:01:14 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 13:01:14 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 13:01:46 2013 Reading configuration file - last was 1377201616

    # Thu Aug 22 13:01:46 2013 Reading conf file completed

    # Thu Aug 22 13:02:14 2013 Importing current status of each monitor

    # Thu Aug 22 13:02:14 2013 End importing current status of each monitor

    # Thu Aug 22 13:02:14 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 13:02:14 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 13:03:14 2013 Reading configuration file - last was 1377201706

    # Thu Aug 22 13:03:14 2013 Reading conf file completed

    # Thu Aug 22 13:03:14 2013 Logs from 1377154800:Thu Aug 22 00:00:00 2013 to 1377241200:Fri Aug 23 00:00:00 2013

    # Thu Aug 22 13:03:14 2013 Scanning log: alerts-2013-8-22

    # Thu Aug 22 13:03:16 2013 Importing current status of each monitor

    # Thu Aug 22 13:03:16 2013 End importing current status of each monitor
  • AdministratorAdministrator
    Based on the output the communication with the modem is OK and the modem tells us it received the message.



    Please verify your modem and if that is ok, then please check with your mobile operator
  • airronairron
    Called Zoom tech support found the Zoom diagnostics said the modem was on com4 instead of com5 (win cp). Changed win modem to use com4. Able to send sms message from zoom to my cell manually. tried to have serverscheck send gsm sms alert thru manual test after reconfiguring to com4. Still nothing????



    Here is debug.txt > Now what to try?



    # Starting up app

    # Fri Aug 23 08:02:17 2013 file modem.log cleaned

    #

    # ServersCheck Web Server

    # BUSINESS500 Edition

    # ServersCheck BUSINESS500 Edition - version 10.1.0

    #

    # Number of monitors allowed: 500

    #

    # Installed on - SERVERSCHECK2

    #

    # Loading language file: EN.lang

    # version 10.1.0

    #

    # ServersCheck MSP license loaded

    #

    # (c) Copyright 2003-2013 - ServersCheck BVBA

    # www.serverscheck.com

    #

    #

    #

    #

    #

    # Start: Fri Aug 23 08:02:17 2013 - End: Fri Aug 23 08:02:17 2013

    #

    # Configuration server ready, serving on port "1272"...

    #

    #

    # Fri Aug 23 08:02:38 2013 Reading configuration file - last was

    # Fri Aug 23 08:02:38 2013 Reading conf file completed

    # Fri Aug 23 08:02:38 2013 Importing current status of each monitor

    # Fri Aug 23 08:02:38 2013 End importing current status of each monitor

    +++

    AT S7=45 S0=0 L1 V1 X4 &c1 E1 Q0



    ATE0



    AT+CSCA?



    # Fri Aug 23 08:03:07 2013 Service center number is: +CSCA: "+12063130004",145 (configured: )

    AT+CMGF=0



    # Fri Aug 23 08:03:07 2013 Sending SMS to 1925437xxxx

    AT+CPIN?



    ATE1



    AT+CMGF=0



    AT+CMGS=49



    0011000B819152349791F50000A728D4F29C0E9A36A7A01648A180BEEF6579990C12E715D3B2DC5E96CF87E8F278ED1ABFDB

    # GSM Fri Aug 23 08:03:11 2013 Send result : 1

    # Fri Aug 23 08:03:11 2013 SMS message was succesfully sent to 19254379195

    # Fri Aug 23 08:03:30 2013 Logs from 1377241200:Fri Aug 23 00:00:00 2013 to 1377327600:Sat Aug 24 00:00:00 2013

    # Fri Aug 23 08:03:30 2013 Scanning log: alerts-2013-8-23

    # Fri Aug 23 08:04:08 2013 Reading configuration file - last was 1377270158

    # Fri Aug 23 08:04:08 2013 Reading conf file completed

    # Fri Aug 23 08:04:08 2013 Importing current status of each monitor

    # Fri Aug 23 08:04:08 2013 End importing current status of each monitor
  • AdministratorAdministrator
    1) Can you run the s-alerts.exe in debug mode and send the debug output?



    2) Did it ever work before? If so, then what has been changed since last time it worked?
  • airronairron
    Now getting different error on line 492 about modem?



    C:Program Files (x86)>cd serverscheck_monitoring



    C:Program Files (x86)ServersCheck_Monitoring>

    s-alerts.exe > alerts.txt

    The service name is invalid.



    More help is available by typing NET HELPMSG 2185.



    can't open device: .COM4

    at /<C:Program Files (x86)ServersCheck_Monitorings-alerts.exe>Device/Modem.p

    m line 492

    can't open device: .COM4

    at /<C:Program Files (x86)ServersCheck_Monitorings-alerts.exe>Device/Modem.p

    m line 492

    can't open device: .COM4

    at /<C:Program Files (x86)ServersCheck_Monitorings-alerts.exe>Device/Modem.p

    m line 492

    can't open device: .COM4

    at /<C:Program Files (x86)ServersCheck_Monitorings-alerts.exe>Device/Modem.p

    m line 492

    can't open device: .COM4

    at /<C:Program Files (x86)ServersCheck_Monitorings-alerts.exe>Device/Modem.p

    m line 492



    C:Program Files (x86)ServersCheck_Monitoring>
  • airronairron
    Ok, turned off serverscheck web service. Opened zoom modem gui and was able to sucessfully send a sms text to my cell phone. Serverscheck configuration is still not correct. But zoom gsm modem is working with win 2008 and able to manually send sms alerts.
  • AdministratorAdministrator
    This means that another application is using the COM port 4 and that ServersCheck can't connect to it. Serial communications are exclusively opened by one application. Only the first app connecting to it will have access. You need to close the other apps and then try again. Unfortunately there is no way of telling which app uses that port.
  • airronairron
    I have uninstalled the zoom sw. Reinstalled and serverscheck is still using com4 according to the modem.log file that I located in serverscheck. Win device mgr set mobile connector to com5. gsm sms alerting is set to com5.



    # MODEM Fri Aug 23 08:03:06 2013 s-server.exe info sending init string...

    # MODEM Fri Aug 23 08:03:06 2013 s-server.exe info sending attention sequence...

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info reached timeout max wait without response

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: read []

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: `'

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: read [^MOK^M]

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: `OK'

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info disabling echo

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: read [ATE0^MOK^M]

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: `ATE0^MOK'

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info Ok connected

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info requesting service center number

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: read [^M+CSCA: "+12063130004",145^M^MOK^M]

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: `+CSCA: "+12063130004",145^M^MOK'

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info service center number is [+CSCA: "+12063130004",145]

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info setting mode to [pdu]

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: read [^MOK^M]

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: `OK'

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info Not yet registered, doing now...

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info PIN status query

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: read [^M+CPIN: READY^M^MOK^M]

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info answer: `+CPIN: READY^M^MOK'

    # MODEM Fri Aug 23 08:03:07 2013 s-server.exe info Already registered on network. Ready to send.

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info answer: read [^MOK^M]

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info answer: `OK'

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info encoded dest. address is [0B819152349791F5]

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info encoded 7bit text (w/length) is [28D4F29C0E9A36A7A01648A180BEEF6579990C12E715D3B2DC5E96CF87E8F278ED1ABFDB]

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info due to send PDU [0011000B819152349791F50000A728D4F29C0E9A36A7A01648A180BEEF6579990C12E715D3B2DC5E96CF87E8F278ED1ABFDB]

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info answer: read [AT+CMGF=0^MOK^M]

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info answer: `AT+CMGF=0^MOK'

    # MODEM Fri Aug 23 08:03:09 2013 s-server.exe info Selected PDU format for msg sending

    # MODEM Fri Aug 23 08:03:10 2013 s-server.exe info reached timeout max wait without response

    # MODEM Fri Aug 23 08:03:10 2013 s-server.exe info answer: read [AT+CMGS=49^M> ]

    # MODEM Fri Aug 23 08:03:10 2013 s-server.exe info answer: `AT+CMGS=49^M> '

    # MODEM Fri Aug 23 08:03:10 2013 s-server.exe info PDU sent [0011000B819152349791F50000A728D4F29C0E9A36A7A01648A180BEEF6579990C12E715D3B2DC5E96CF87E8F278ED1ABFDB + CTRLZ]

    # MODEM Fri Aug 23 08:03:11 2013 s-server.exe info answer: read [^M^M+CMGS: 141^M^MOK^M]

    # MODEM Fri Aug 23 08:03:11 2013 s-server.exe info answer: `+CMGS: 141^M^MOK'

    # MODEM Fri Aug 23 08:03:11 2013 s-server.exe info Sent SMS (pdu mode) to 19254379195!

    # MODEM Fri Aug 23 08:03:11 2013 s-server.exe info Disconnected from .COM4
  • AdministratorAdministrator
    2) Did it ever work before? If so, then what has been changed since last time it worked?
  • airronairron
    yes it worked, did you see the attached zoom log? zoom modem is sending out gsm messages. serverscheck is not forwarding the sms alerts?



    what has changed is I bought (3) gateway sensors from you last month. I configured the gw and connected humidity, temp & power sensors to gw. Now all those work fine but my gsm modem stopped sending out alerts. email alerts are working, but not the sms part.
  • AdministratorAdministrator
    the sensors have nothing to do with it. these are hardware components and that sit on your network and don't depend on the software.



    If sms alerting worked before and does no longer work, then something in the software must have changed:

    1) upgrade server

    2) upgrade software

    3) new install

    4) modem moved to a new usb port

    etc...



    No zoom log was added in previous comments; only ServersCheck logs. Do you have modem log entries from when the setup was running fine?



    Knowing what changed allows to see how it can be brought back to a previous known working state.
  • airronairron
    Win 2008 - System Information for modem:



    Name Mobile Connector

    Description Mobile Connector

    Device ID USBVID_1C9E&PID_9603&MI_026&2730978D&2&0002

    Device Type External Modem

    Attached To COM5

    Answer Mode Not Available

    PNP Device ID USBVID_1C9E&PID_9603&MI_026&2730978D&2&0002

    Provider Name Mobile Connector

    Modem INF Path oem21.inf

    Modem INF Section Modem2

    Blind Off Not Available

    Blind On Not Available

    Compression Off Not Available

    Compression On Not Available

    Error Control Forced Not Available

    Error Control Off Not Available

    Error Control On Not Available

    Flow Control Hard Not Available

    Flow Control Off Not Available

    Flow Control Soft Not Available

    DCB &#x001c;

    Default &#x0001;

    Inactivity Timeout 0

    Modulation Bell Not Available

    Modulation CCITT Not Available

    Prefix AT

    Pulse P

    Reset AT&F<cr>

    Responses Key Name Mobile Connector::Mobile Connector::Mobile Connector

    Speaker Mode Dial Not Available

    Speaker Mode Off Not Available

    Speaker Mode On Not Available

    Speaker Mode Setup Not Available

    Speaker Volume High Not Available

    Speaker Volume Low Not Available

    Speaker Volume Med Not Available

    String Format Not Available

    Terminator <cr>

    Tone T

    Driver c:windowssystem32driversmodem.sys (6.0.6001.18000, 39.50 KB (40,448 bytes), 1/18/2008 10:38 PM)
  • AdministratorAdministrator
    May I kindly ask to reply to the questions as the last post unfortunately doesn't make any sense to us.



    "If sms alerting worked before and does no longer work, then something in the software must have changed:

    1) upgrade server

    2) upgrade software

    3) new install

    4) modem moved to a new usb port

    etc...



    No zoom log was added in previous comments; only ServersCheck logs. Do you have modem.log entries from when the setup was running fine?



    Knowing what changed allows to see how it can be brought back to a previous known working state."



    We want to know what configuration worked previously so that we can return to that configuration. The modem.log generated by ServersCheck might help in that respect.



    Thank you
  • airronairron
    Attempting to show the win 2008 server modem config that server sees modem and can use modem. Serverscheck sw was only upgraded after I could not get the gsm alerting to work. So I am now at latest version. Serverscheck modem.log is the zoom modem information that I previously posted. No other apps are using the modem com port as only serverscheck is installed on this server. it has no other purpose.
  • AdministratorAdministrator
    Before doing the ServersCheck software upgrade, did the gsm alerting ever work or did it never work?
  • airronairron
    yes, it worked before.
  • AdministratorAdministrator
    OK. Good.



    What was changed on the system/configuration between the time it worked and it no longer worked?
  • airronairron
    just noticed in win 2008 uninstall program screen shows only installed version of serverscheck as 9.0.15? do I need to uninstall and reinstall or repair to get the correct version > 10.1.0?



    I don't think this would have anything to do with the gsm issue but still it should be registering the correct version.
  • AdministratorAdministrator
    No you don't need to do that. Indeed 9.0.15 was the one initially installed - upgrades don't change the version number of the original installer - upgrades don't install new software but upgrade it. But this is off topic in respect to the issue we are discussing here
  • airronairron
    system had no changes.
  • AdministratorAdministrator
    it must have otherwise it wouldn't stop working unless you have a hardware failure on your system which based on your tests you don't have.



    so we don't have a known good state to go back too :-(



    let's start all over again from scratch. we know the modem works based on your tests.



    let's do it step by step.



    what com ports is the modem listed on in Windows in the Device Manager. If your modem has more than one com port for the modem listed, then please provide the descriptions next to the modem.
  • airronairron
    Win device mgr reports mobile connector (gsm modem) is using com5.



    See below email, they recommending changing the Win com5 > com4. Then serverscheck alerting has to change as well.



    To you agree?



    Just got email from zoom modem techs:



    Joyce P. (SmartFacts Customer Assistant)

    Aug 28 05:20 pm (EDT)



    The software always default to COM 4 and you cannot change this in the software but the COM can be easily changed in Windows in the properties of the modem from Com 5 to Com 4




  • AdministratorAdministrator
    "The software always default to COM4" -> I assume this is the Zoom software and not ours?



    If it is on COM5 then it may mean that something else is using COM4.



    Set it in our software to COM5 (if that still is the port shown in the Windows Device Manager).



    When that is done then make sure that no Zoom software is running and that all ServersCheck services are stopped.



    Then run the s-alerts.exe from the command prompt in debug mode and send us the debug output after letting it run for one minute (allows us to check if modem communications works)
  • airronairron
    Microsoft Windows [Version 6.0.6002]

    Copyright (c) 2006 Microsoft Corporation. All rights reserved.



    C:UsersAdministrator>cd..



    C:Users>cd..



    C:>cd program files (x86)



    C:Program Files (x86)>cd serverscheck_monitoring



    C:Program Files (x86)ServersCheck_Monitoring>s-alerts.exe > debug.txt

    The service name is invalid.



    More help is available by typing NET HELPMSG 2185.



    can't open device: .COM4

    at /<C:Program Files (x86)ServersCheck_Monitorings-alerts.exe>Device/Modem.p

    m line 492
  • airronairron
    why am I getting service name is invalid?
  • airronairron
    Sorry my earlier post with reference to Com4 was my mistake. I updated the alert sms back to com5. Win device mgr and Serverscheck alert sms is now at com5.
  • AdministratorAdministrator
    Can you send us the debug output once it is set to COM5?



    Thank you
This discussion has been closed.