SMS Alert

Hello,



I am currently evaluating ServersCheck and I have a problem with SMS Alerts. I've setup a monitor and configured the Alert but it does not send the SMS message.



I can successfully recieve a SMS message if I use the "Test SMS" function but the monitor does not automatically send a message when its state changes.



I've looked at the wiki help page and from that I'm confident my setup is correct.



I'm sure there's something more I must do, but I've tried every option and it does not work. Is the SMS disabled for the evaluation version?

Hello,



What kind of GSM modem are you using? The SMS is not disabled in the evaluation edition, most times it is a simple configuration error. Do you also have all applications that could be trying to access the modem closed?

Thank you for your quick response, it's a good question you ask.



I have tested the modem with & without the the modem applications running and with & without the modem connected to the cellular network. In none of these cases has it worked.



I've also performed the Test SMS function as above and that is able to send the test message with or without the modem applications running.



My modem is the ZTE MF636.

Do following: run the alerting module in debug mode and simulate a failure on a check. This should trigger a SMS. We can then see from the debug log what the system did.



To run in debug mode:

http://wiki.serverscheck.com/index.php/Alerting_debug



Reply with the content of the debug.txt file once the SMS alerting should have been performed.

Hello,



I have perfomed the debug as indicated. The resulting debug file is shown below:



MSN 2.0 ( +PSM )( +PP3 Auth) (08/01/2008) Rev: 82 - Checksum: 54285-NS56992-SB39616



#

#

# ServersCheck Alerting & Notification Component

# version 8.6

#

#

# (c) Copyright 2003-2010 - ServersCheck BVBA

# www.serverscheck.com

#

#

# IP address:

#

#

Is something sent to the console window as output instead of the debug file?

Yes, there is verbose output in the s-graphs and the monitor_manager windows.

No in the s-alerts window. There is only one process of the s-alerts.exe running?

Correct! no output to the s-alerts console window. It looks like it's logging to the degug file.



I can see the debug.txt file created in the ServerCheck main directory when I enter the s-alerts.exe > debug.txt command.

Run the s-alerts without the "> debug.txt" command



It is not showing anything regarding an alert or so

OK, without the "> debug.txt" option the output is to the console. I have copied the output below.



You can see the alert is activated but the SMS message is still not recieved by the user.



---

# GSM Tue May 3 20:16:05 2011 Checking arrival, iteration 11

# MOD Tue May 3 20:16:06 2011 message: OK

# GSM Tue May 3 20:16:36 2011 Reading incoming SMS messages

# GSM Tue May 3 20:16:36 2011 Checking arrival, iteration 12

# MOD Tue May 3 20:16:37 2011 message: OK

# 001 Tue May 3 20:16:58 2011 Alerting loop still running

# GSM Tue May 3 20:17:07 2011 Reading incoming SMS messages

# GSM Tue May 3 20:17:07 2011 Checking arrival, iteration 13

# MOD Tue May 3 20:17:08 2011 message: OK

# GSM Tue May 3 20:17:38 2011 Reading incoming SMS messages

# GSM Tue May 3 20:17:38 2011 Checking arrival, iteration 14

# MOD Tue May 3 20:17:39 2011 message: OK

# 001 Tue May 3 20:17:59 2011 Alerting loop still running

# GSM Tue May 3 20:18:09 2011 Reading incoming SMS messages

# GSM Tue May 3 20:18:09 2011 Checking arrival, iteration 15

# MOD Tue May 3 20:18:10 2011 message: OK

# GSM Tue May 3 20:18:40 2011 Reading incoming SMS messages

# GSM Tue May 3 20:18:40 2011 Checking arrival, iteration 16

# MOD Tue May 3 20:18:41 2011 message: OK

# 001 Tue May 3 20:19:00 2011 Alerting loop still running

# GSM Tue May 3 20:19:11 2011 Reading incoming SMS messages

# GSM Tue May 3 20:19:11 2011 Checking arrival, iteration 17

# MOD Tue May 3 20:19:12 2011 message: OK

# GSM Tue May 3 20:19:42 2011 Reading incoming SMS messages

# GSM Tue May 3 20:19:42 2011 Checking arrival, iteration 18

# 001 Tue May 3 20:19:42 2011 processing alert ID 13044503817 for alert through .SMS.

# 001 Tue May 3 20:19:42 2011 Sms Configuration: gsmmodem

# MOD Tue May 3 20:19:43 2011 message: OK

# GSM Tue May 3 20:19:46 2011 Service center number is: +CSCA: "+447973100973",145 (configured: )

# GSM Tue May 3 20:19:46 2011 Sending SMS to 07971834XXX

# MOD Tue May 3 20:19:55 2011 SMS reply: 0011000B817079814303F90000AA674176594E4F1241A3D80C46A3D560

335CEC3602119D53100AD40209ABCB580A344687DDE73219447F8388CFAB1314A683A8

F532A819CE834033900CA68BE574B41848068BC55C2069393C7FBB75A0A25CFE96EB4055E7D2F9BC3A01

+CMGS: 48



OK

# MOD Tue May 3 20:19:55 2011 Sent SMS (pdu mode) to 07971834309!

# GSM Tue May 3 20:19:55 2011 Send result : 1

# 001 Tue May 3 20:20:01 2011 Alerting loop still running

# GSM Tue May 3 20:20:13 2011 Reading incoming SMS messages

# GSM Tue May 3 20:20:13 2011 Checking arrival, iteration 19

# MOD Tue May 3 20:20:14 2011 message: OK

Try putting the SMS number in the international format +447971834XXXX

What is the maxumum number of alerts in the evaluation edition?



I understood the evaluation edition is 10 monitors and I have obtained the licence for an additional 20 monitors so that is 30 monitors?



I have now realised that this failing alert is monitor number 21 which is being tested with SMS. The previous 20 have not been tested with SMS until now and they seem to send to be sending alerts.

The evaluation edition is limited to 20 monitors in total

OK so my licence file is not 20 "additional" monitors, as it says in my licence email, it's to a maximum of 20.



This information needs to be clearer.



Thank you for your help and assistance.



Best regards



Winston

The email message has been made clearer as per your suggestion