new sensors

mnovalimnovali
edited August 2010 in InfraSensing Sensors
hi all,

we have just bought new sensors temperature,power,flooding.

we are using serverscheck 8.0.8

when I try to configure the new sensors in serverscheck I have not "sensors gateway" option. I have only "Network sensor" option.

Do I must update serverschek?

at the moment I have configured temperature as SNMP and it works fine, but with flooding and power the result is text and I cannot set alerts.

I need to configure sensors gateway on serverscheck because I need to send SMS alerts.



any suggestion, please?



Best Regards,

Michele


Comments

  • AdministratorAdministrator
    Hello,



    You will need to update to the latest version of the software to get the gateway option to show up. After updating, if you have any problems, please let us know.



    Thank you!
  • mnovalimnovali
    do I need to buy a new License?



    I am not sure to have a support contract.



    Nobody as told me this problem before buy the sensors!!!

    who can help me to check my situation, please?
  • AdministratorAdministrator
    If you don't have a support agreement, then you have 2 options:

    - purchase an upgrade license

    - use the freeware version to monitor the sensors



    For more info please contact sales
This discussion has been closed.