Menu Bar at top of page not appearing!

LectricLectric
edited March 2009 in Monitoring Software v12 and lower
This one is really odd!



I completely uninstalled, removed the folders, and went and re-installed with 7.15.8.



I manually re-instated all the checks, and for around a day, everything worked sweet!



Then, suddenly, I reloaded the page, and the menu bar was missing!

I'm using Firefox 3.0.7 and now Firefox 3.1beta3, and its completely gone!

Yet loading the page in IE Tab brings it up just fine!



I've installed the app on another machine, and it works fine, so its not a firefox incompatibility.



The source code of the page from the working machine is:



=======================================

<html>

<head>

 <TITLE>ServersCheck PROFESSIONAL Edition - version 7.15.0</TITLE>

</head>

<frameset rows="45,*" frameborder=0 framespacing=0>

 <frame name="menu" src= ">  <frameset rows="*,25" frameborder=0 framespacing=0>

<frame name="main" src= ">

<frame name="footer" src= ">  </frameset>

</frameset>

<noframes>

The ServersCheck Monitoring Software requires a frames enabled browser to continue.

</noframes>

</html>



=======================================

The source code of the page with the missing menu area is:

=======================================

<html>

<head>

 <TITLE>ServersCheck PROFESSIONAL Edition - version 7.15.9</TITLE>

</head>

<frameset rows="45,*" frameborder=0 framespacing=0>

 <frame name="menu" src= ">  <frameset rows="*,25" frameborder=0 framespacing=0>

<frame name="main" src= ">

<frame name="footer" src= ">  </frameset>

</frameset>

<noframes>

The ServersCheck Monitoring Software requires a frames enabled browser to continue.

</noframes>

</html>



=======================================

Short of the version, I can't see anything different.

I've deleted all DLL's and EXE's in the folder, and upgraded to 7.15.9 on the broken install.



I can change the URL to menu.html and I DO clearly get the menu page to appear, but when I put index.html back in the address bar, I just get the content of the page, without the menu bar!



Please help, I hate needing IE Tab to get this to work!

Comments

  • AdministratorAdministrator
    Try clearing your caching. If it works on other systems then it must be your browser. You might want to try contacting Firefox for support.
  • LectricLectric
    Apologies for not mentioning it.



    I have cleared my firefox cache, even reinstalled firefox after the problem occured, and after removing all of the files in documents and settingsuserappdata for mozilla.



    The 7.15.0 install is working fine on firefox, and it DID work for a while on firefox, then something changed!
  • LectricLectric
    Anyone got any further assistance?
  • CVWarehouseCVWarehouse
    Probably not entirely helpful, but the only trouble I've ever had with the Menubars was session related (which was actually due to a corrupted .conf).

    I've had a corrupted .conf a few times and that caused me to get locked out with an open session. The session still looked alright at first, but if you clicked anything, the menubar and such disappeared.



    For me, FF 3.0.7 has worked fine for releases up to 7.15.7 (haven't updated higher yet since we're just running an extensive testing setup for now).



    I'd suggest trying to replicate your issue on other client PCs with the same browser (leave the ServersCheck rig untouched). If the problem cannot be replicated then you should check local FF security settings (security, sessions,...) and possible problems related to running the beta version side by side with the 3.0.7.



    I read you uninstalled Firefox, but did you uninstall both the 3.0.7 AND the beta? And when you reinstalled FF, did you ONLY install the stable release (or both again)?
  • LectricLectric
    I've had another workstation, using Firefox, connect and can see the menubar successfully.



    I've tried changing this workstation's IP address, incase it was session based on IP.



    I can't see how any of my local Firefox settings would be causing a problem, considering I can get to another ServersCheck server with the SAME version of firefox, and it works.



    I uninstalled Firefox 3.0.7, and then installed 3.1b3 after that.



    My next steps are pretty much trying to install 7.15.0 on the problematic server, and last case, wiping and uninstalling and reinstalling ServersCheck *AGAIN!* to get this to work...
  • AdministratorAdministrator
    It's a bit odd that you would reinstall a server based app because a browser on one system is not working... It's your decision but it doesn't seem a wise one to me.



    There are no conf files that can be edited. HTML is rendered on the fly (built-into the web server). ServersCheck returns HTML as specified in the standard web protocols from W3C.



    If the issue was generic then the same browser on other systems would fail. If on the system where it fails other branded browsers work, then the error has to be in the browser.



    If it keeps not working on one single browser, then I can't do much more but to recommend to switch browser or to ask for Firefox's support to fix the browser.
  • LectricLectric
    In the end, I really don't want to argue about whether or not this software works, or whether or not Firefox or whatever is the correct browser.



    Simply.



    When my computer uses IE, the page works.

    When another computer uses Firefox, the page works.



    When my computer uses Firefox, the page doesnt, yet another installation has NO WORRIES with this configuration.



    So is there anything else I can try to do to make this work, short of reinstalling the application?
  • AdministratorAdministrator
    When my computer uses IE, the page works.

    When another computer uses Firefox, the page works.



    When my computer uses Firefox, the page doesnt, yet another installation has NO WORRIES with this configuration.



    => I think it is obvious where the issue is: it's your beta version of firefox that somewhere has an issue - if it were the server than line 1 and line 2 of this post wouldn't be true.



    ServersCheck nor any other vendor will provide support for beta versions of a browser. Beta's are experimental builds - not final and for which standard have not been fully settled.



    If you want to use a non IE browser, why not giving Safari, Opera or Chrome a try?
  • LectricLectric
    I've just installed Google Chrome

    Current latest non-beta edition - 1.0.154.53



    The SAME error occurs.



    It may not have been clear, but I was using Firefox 3.0.7 (non beta) when this fault first appeared.



    I then upgraded Firefox to 3.1b3 (I don't have a real troubleshooting based reason for doing this, but it proved it wasn't just a 3.0.7 fault to myself when I had just upgraded to ServersCheck 7.15.8 when I completely wiped and reinstalled the product because I couldn't get any new checks to activate and begin checking) I've since gone to ServersCheck 7.15.9.



    Once I proved to myself that it was not just Firefox, I've installed Opera 9.6 and it works, I've confirmed that IE 7 works, yet Chrome 1.0 and Firefox 3 don't?



    I've even tried to delete all *.exe files and all *.dll files in the ServersCheck application folder under C:Program_Files and then (downgraded) reinstalled 7.15.0



    The same problem is STILL occurring.



    Strangely, now that I have downgraded to 7.15.0 suddenly, a number of windows health checks have just realised that drives are full (we did an upgrade on a large number of pc's loading an iso into the VM's over two days ago!)



    This means that the software didn't perform those checks for at around two days? So odd!
  • AdministratorAdministrator
    As far as I know Google uses the same engine as Firefox so shouldn't have recommended that. Opera is the browser which adheres most to the W3C standards.



    The fact that the downgrade didn't even help proves the culprit is your browser.
This discussion has been closed.